The following terminology applies to these Terms and Conditions of Use (our “Terms”), and any and all other agreements between you and us: “Client,” “Customer,” “User,” “You,” and “Your” refers to you, the person accessing SWAPLAB.IO and accepting our Terms. “The Company,” “HVP LIMITED”, “SWAPLAB.IO,” “Ourselves,” “Website,” “We,” and “Us” collectively refers to the Internet website SWAPLAB.IO and to its owners, operators, employees, directors, officers, employees, agents, insurers, suppliers, and attorneys. For the avoidance of any doubt, the contracting parties in our Terms are you and SWAPLAB.IO. “Party” refers to either you or us. In these Terms, unless otherwise specified, words importing the singular include the plural and vice versa and words importing gender include all genders. “Digital asset,” “asset,” “coin,” “cryptocurrency,” “good,” “ledger entry,” “altcoin,” and “token” refer to blockchain-based software ledger data entries.
By using the Website, you represent and warrant that you are:
We reserve the right to terminate your access to SWAPLAB.IO for any reason, including but not limited to breaches of our Terms, in our sole and absolute discretion. Use of SWAPLAB.IO is void where prohibited by applicable law.
By accessing the website, you agree to be bound by our Terms, all applicable laws and regulations, and you agree that you are responsible for compliance with—and that you are compliant with—applicable law. If you do not agree with any of our Terms, you are prohibited from using or accessing the Website; your only recourse is to stop using the Website. Any use of the Website is your deemed acceptance of our Terms as they may be modified and amended from time to time. The materials contained in the Website are protected by applicable copyright and trademark laws and treaties. You should check back often in case our Terms undergo changes.
By accepting our Terms, you expressly allow us to export data outside of the jurisdiction in which you reside or are located when you access SWAPLAB.IO.
Notwithstanding anything else in our Terms, in no event shall the combined aggregate liability of SWAPLAB.IO for any Loss hereunder exceed 50 EUR.
Cryptocurrency and digital assets are highly experimental and risky. SWAPLAB.IO ‘s conversion service attempts to provide accurate price and exchange rate information, but this information is highly volatile and can change quickly without users necessarily being aware of these changes.
For orders, the exchange rate you receive is calculated at the time your payment is accepted. Due to varying security between blockchains, your payment is typically considered “accepted” at two block confirmations. SWAPLAB.IO may occasionally accept a payment with zero confirmations, though this decision is at SWAPLAB.IO’s sole discretion. It is important to note that a payment being broadcast to the blockchain network does not constitute an acceptance by SWAPLAB.IO of that payment.
3.1. SWAPLAB.IO only accepts one deposit per TXID. If your funds are deposited in a TXID with more than one deposit, you will need to contact support to receive a refund. The exchange rate will not be honored and your exchange will not be completed.
3.2. User deposits to SWAPLAB.IO that do not confirm within 5 hours of being detected will be cancelled. Refund requests will be honored after the deposit is confirmed on the blockchain.
Cryptocurrencies, tokens, and digital assets are, by their nature, generally irreversible, and their exchange rates are highly volatile and transitory. We cannot be responsible for any risk in use of the Website, including but not limited to exchange rate risk and market risk. All sales after a SWAPLAB.IO exchange are final.
4.1. If an error occurs with a user’s exchange or interface on the user’s side of the transaction, the “Order Status” page on the Website will indicate whether or not the failed exchange will result in a refund of the user’s deposited asset or the outgoing asset to which the user was exchanging.
The asset deposited by the user will be refunded to the user if the Order Status page indicates:
The outgoing asset will be sent to the user if the Order Status indicates: "Waiting for withdrawal"
A successful exchange displays the status "Complete!"
SWAPLAB.IO will handle requests from users on a case by case basis. Any decisions by SWAPLAB.IO with respect to the refunds or exchanges are final.
4.2. All transactions from SWAPLAB.IO to a user’s outgoing asset wallet shall be subject to fees, including but not limited to miner fees.
4.3. Users have a maximum of 3 days to reclaim any assets that are held in the SWAPLAB.IO system due to any error, whether by you or us. Refund requests submitted after the 3 day period will not be refunded. Any decisions by SWAPLAB.IO with respect to refunds in these circumstances are final.
4.4. Unsupported coins/tokens that are deposited into our system to unrelated wallets cannot be extracted or returned. SWAPLAB.IO reserves the right to handle this on a case–by-case basis. Any decisions by SWAPLAB.IO with respect to such coins or tokens being deposited when no longer supported are final.
4.5. SWAPLAB.IO only accepts one deposit per transaction ID (TXID). If your funds are deposited in a TXID with more than one deposit, you will need to contact support to receive a refund. The exchange rate will not be honored and your exchange cannot be completed.
4.6. WARNING: There may be fake websites pretending to be SWAPLAB.IO (aka “phishing scams”). They use a misspelled URL that looks like “SWAPLAB.IO” in order to trick users into sending them funds. DO NOT USE ANY SERVICE THAT ISN’T EXACTLY LOCATED AT THE DOMAIN: “SWAPLAB.IO” SWAPLAB.IO is not responsible for funds that have been sent to these fake SWAPLAB.IO phishing sites. It is important that all users verify they are visiting the correct URL (SWAPLAB.IO) and search for the security certificate in the URL bar of their browser. Also, never trust private messages, solicitations, or requests for funds from people claiming to be SWAPLAB.IO unless you have verified that it is an official request from a company employee. When in doubt, contact us directly to verify any messaging. Stay diligent – and please report any phishing scams to our team here.
4.7. In connection with your use of the Services, you will not: Reverse engineer or disassemble any aspect of the Site or Services in an effort to access any source code, underlying ideas and concepts, and algorithms; Take any action that imposes an unreasonable or disproportionately large load on our infrastructure, or detrimentally interfere with, intercept, or expropriate any system, data, or information; Transmit or upload any material to the Site that contains viruses, Trojan horses, worms, or any other harmful or deleterious programs; Otherwise attempt to gain unauthorized access to the Site, computer systems or networks connected to the Site or Platform, through password mining or any other means; or Transfer any rights granted to you under these Terms.
4.8. Clients that initiate a transaction should save the generated “Order ID” until the whole process is over. It is required for our Support Services. If a client has failed to save his “Order ID”, under these circumstances SWAPLAB.IO does not bear any responsibility for any false transaction or lost funds.
SWAPLAB.IO and all its services may be used only as a mechanism of software ledger entry translation between the User and SWAPLAB.IO. You are prohibited from using SWAPLAB.IO for the purpose of translating ledger entries with other parties, with the exception of explicit payment for goods and services.
SWAPLAB.IO prohibits use of the Platform from certain high-risk jurisdictions or by certain individuals in accordance with various economic sanctions programs including, but not limited to, the U.S. Department of Treasury’s Office of Foreign Assets Control (“OFAC”), HM Treasury sanctions and for other regulatory or risk-mitigating reasons. SWAPLAB.IO maintains the right to select its markets and jurisdictions to operate and may restrict or deny the Services in certain countries at its discretion.
It is the responsibility of the User to abide by local laws in relation to the legal usage of SWAPLAB.IO in their local jurisdiction. Users must also factor, to the extent of their local law all aspects of taxation, the withholding, collection, reporting and remittance to their appropriate tax authorities. All Users of SWAPLAB.IO and any of its services acknowledge and declare that the source of their funds come from a legitimate manner and are not derived from illegal activities. SWAPLAB.IO maintains a stance of cooperation with law enforcement authorities globally and will not hesitate to seize, freeze, terminate the access and funds of Users which are flagged out or investigated by legal mandate.
We may revise our Terms at any time and without notice to you or third parties. By using the Website, you agree to be bound by the then-current version of our Terms. We reserve the right to make any changes retroactive.
From time to time, we may need to spend time dealing with issues brought to us by customers. Where any customer issue is not caused by our negligence or oversight, we reserve the right to recover reasonable administrative costs spent addressing the customer issue.
HVP LIMITED, Global Gateway 8, Rue de la Perle, Providence, Mahé, Seychelles